ph969 Privacy Policy

1. Introduction

ph969 Casino (accessible at ph969.app, the "Platform") is committed to protecting the privacy and personal data of all registered players and visitors. This Privacy Policy sets out in full how ph969 collects, uses, stores, discloses, and protects your personal information when you access or use the ph969 platform, create or operate a ph969 account, make a deposit or withdrawal, participate in any game, or contact ph969 support.

This Privacy Policy applies to all players located in the Philippines and any other jurisdiction where ph969 is legally accessible. By creating a ph969 account or using the ph969 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside ph969's Terms & Conditions.

2. Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012 of the Philippines) and applicable data protection law, ph969 is the Data Controller responsible for the personal data processed through the ph969 platform. As Data Controller, ph969 determines the purposes and means of processing your personal data in connection with your use of ph969 Casino services.

Questions, requests, or complaints related to the processing of your personal data by ph969 should be directed to the ph969 Data Protection contact listed in Section 15 of this Privacy Policy.

3. Personal Data We Collect

ph969 collects personal data from you directly (data you provide when registering, verifying identity, or contacting support), automatically (data generated by your use of the platform), and in limited cases from third parties (payment processors and regulatory authorities). The categories of personal data ph969 collects are set out below.

4. How ph969 Uses Your Personal Data

ph969 processes your personal data for the following purposes:

1. Account Creation and Management — To create, maintain, and manage your ph969 player account, including processing your registration, verifying your login credentials, and keeping your account information up to date.
2. Identity Verification (KYC) — To verify your identity and confirm you meet the minimum age requirement of 21 years as mandated by PAGCOR before withdrawal privileges are activated on your ph969 account.
3. Payment Processing — To process your GCash, PayMaya, bank transfer, and USDT deposits and withdrawals, including communicating with payment processors and verifying that payment instruments are registered in your name.
4. Game Delivery and Platform Operation — To deliver games, record gaming sessions, calculate and credit winnings, manage bonuses, and operate all features of the ph969 platform.
5. Regulatory Compliance — To comply with PAGCOR's regulatory requirements, including mandatory reporting obligations, AML/CFT (Anti-Money Laundering and Counter-Financing of Terrorism) compliance, and player data retention requirements.
6. Fraud Prevention and Security — To detect and prevent fraudulent activity, multiple account creation, identity theft, unauthorised account access, and abuse of ph969's bonus and promotion system.
7. Customer Support — To respond to your enquiries, resolve account issues, process complaints, and document the resolution of support interactions.
8. Responsible Gaming — To monitor gaming behaviour for signs of problem gambling, administer responsible gaming tools including deposit limits and self-exclusion, and meet ph969's obligations under PAGCOR's responsible gaming framework.
9. Platform Improvement — To analyse anonymised usage data and platform performance metrics for the purpose of improving the ph969 player experience, optimising page load times, and informing product development decisions.
10. Promotional Communications — Where you have provided explicit consent, to send you relevant ph969 promotions, bonus offers, and platform updates via email or SMS. You may withdraw this consent at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), ph969 processes your personal data on the following legal bases:

• Contractual Necessity — Processing required to perform the contract between you and ph969 (your ph969 account Terms & Conditions), including account management, payment processing, and game delivery.
• Legal Obligation — Processing required to comply with ph969's legal obligations under Philippine law, including PAGCOR's licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160), and KYC requirements.
• Legitimate Interests — Processing necessary for ph969's legitimate interests where these are not overridden by your privacy rights. This includes fraud prevention, platform security, and analytics for platform improvement.
• Consent — Processing based on your freely given, specific, informed consent. This applies to optional promotional communications. You may withdraw consent at any time through your ph969 account settings.

6. Sharing of Your Personal Data

ph969 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. ph969 may share your personal data with the following categories of third parties strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Processors — GCash, PayMaya, BPI, BDO, Metrobank, and USDT processing partners receive the minimum data necessary to verify and complete your deposit and withdrawal transactions.
• Identity Verification Providers — Third-party KYC and identity verification services contracted by ph969 to verify government-issued identification documents submitted during the KYC process.
• Game Software Providers — ph969's licensed game providers (such as JILI, Pragmatic Play, and Evolution Gaming) may receive session data necessary to deliver games and resolve technical disputes. These providers are contractually bound to process such data only for game delivery purposes.
• Regulatory Authorities — PAGCOR and other relevant Philippine government bodies and law enforcement agencies may receive player data where required by law, court order, PAGCOR regulatory directive, or AML reporting obligations.
• Fraud Prevention Services — Third-party fraud detection and account security services contracted by ph969 to detect suspicious activity, prevent multiple account creation, and identify compromised accounts.
• Responsible Gaming Organisations — In limited circumstances, anonymised or aggregated data may be shared with PAGCOR-affiliated responsible gaming programs to support problem gambling research. Individual player data is not shared for this purpose.

7. Cookies and Tracking Technologies

ph969 uses cookies and similar tracking technologies to operate the platform efficiently and improve your experience as a Filipino player. A cookie is a small data file placed on your device by a website. ph969 uses the following categories of cookies:

• Essential / Session Cookies — Required for the ph969 platform to function. These cookies maintain your login session, remember your game preferences within a session, and enable secure navigation between pages. These cookies cannot be disabled without affecting core platform functionality.
• Performance / Analytics Cookies — Used to collect anonymised data about how Filipino players use the ph969 platform — which pages are visited most, how long sessions last, and which features are most used. This data is used exclusively to improve the platform experience. No personally identifiable data is collected through analytics cookies.
• Functional Cookies — Used to remember optional preferences you have set, such as display settings and language preferences, so that they persist between sessions.

ph969 does not use advertising or third-party tracking cookies. ph969 cookies do not track your activity across other websites. You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain ph969 platform features, including the ability to maintain a logged-in session.

8. Data Retention

ph969 retains your personal data for as long as is necessary for the purpose for which it was collected, subject to any longer retention periods required by applicable Philippine law or PAGCOR's regulatory framework. The following retention periods apply:

• Account Data — Retained for the duration of your active ph969 account. If you request account closure, account data is retained for a minimum of five (5) years following account closure to comply with AML record-keeping obligations under Republic Act No. 9160.
• Transaction and Gaming Records — Retained for a minimum of five (5) years from the date of each transaction, as required under AML regulations and PAGCOR's record-keeping requirements.
• KYC Identity Documents — Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support Communications — Live chat and email support records retained for three (3) years from the date of the interaction.
• Marketing Consent Records — Records of your marketing consent or withdrawal of consent are retained for as long as necessary to demonstrate compliance with consent obligations.
• Analytics Data — Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

9. Data Security

ph969 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph969 platform.
• Encryption of sensitive data at rest, including identity documents and financial account references.
• Access controls ensuring that ph969 staff members can only access player data necessary for their specific role.
• Two-factor authentication available on all ph969 player accounts to protect against unauthorised login.
• Regular security assessments and penetration testing of the ph969 platform infrastructure.
• Secure data storage within facilities that maintain physical access controls.

While ph969 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the event of a personal data breach that poses a significant risk to your rights and freedoms, ph969 will notify the National Privacy Commission of the Philippines and affected players in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, as a ph969 account holder you have the following rights with respect to your personal data:

1. Right to Be Informed — You have the right to be informed of how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation. ph969 will notify you of any material changes to this Policy.
2. Right of Access — You have the right to request a copy of the personal data ph969 holds about you. Requests will be responded to within thirty (30) days of receipt.
3. Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data ph969 holds about you. Many details can be updated directly in your ph969 account settings. For identity data corrections, contact ph969 support.
4. Right to Erasure — You have the right to request deletion of your personal data in certain circumstances, subject to ph969's legal retention obligations under AML law and PAGCOR regulation. Where erasure is not immediately possible due to legal obligations, ph969 will notify you of the applicable retention period.
5. Right to Object — You have the right to object to processing of your personal data for direct marketing or other non-essential purposes based on legitimate interests. ph969 will cease such processing upon receipt of a valid objection.
6. Right to Data Portability — You have the right to receive a machine-readable copy of the personal data you provided to ph969 for portability to another service provider, where technically feasible.
7. Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph969 has handled your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, contact ph969's data protection contact at the details provided in Section 15. ph969 may need to verify your identity before processing certain data subject requests to ensure the security of your account information.

11. Minors and Age Restriction

ph969 Casino is strictly prohibited to persons under 21 years of age. ph969 does not knowingly collect personal data from individuals under the age of 21. Registration on ph969 requires age confirmation and submission of government-issued identification for KYC verification. Any account found to belong to a person under 21 years of age will be immediately terminated and all associated data deleted, save for any data required to be retained under law.

12. International Data Transfers

In certain circumstances, your personal data may be processed by ph969's service providers in jurisdictions outside the Philippines. This may occur in connection with game software providers who operate servers in multiple regions, fraud prevention services, or cloud infrastructure providers.

Where ph969 transfers personal data outside the Philippines, it ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. Such safeguards may include data processing agreements incorporating standard contractual clauses, or transfers to jurisdictions that the National Privacy Commission of the Philippines has determined provide an adequate level of data protection. ph969 does not transfer player data to jurisdictions with inadequate data protection frameworks without appropriate contractual protections in place.

13. Third-Party Links and Services

The ph969 platform may contain references to third-party services such as payment providers (GCash, PayMaya), but ph969 does not include outbound links to third-party websites within the ph969 Casino platform. ph969 is not responsible for the privacy practices of third-party payment providers or other external services you may access independently in connection with your ph969 account.

When you use GCash, PayMaya, or a Philippine bank transfer to deposit or withdraw on ph969, your interaction with those services is governed by the respective privacy policies of GCash, PayMaya, and the relevant bank. ph969 encourages you to review those policies separately.

14. Updates to This Privacy Policy

ph969 may update this Privacy Policy from time to time to reflect changes in how ph969 processes personal data, changes in applicable Philippine privacy law, or changes in PAGCOR's regulatory requirements. The "Last Updated" date at the top of this Privacy Policy will be revised whenever material changes are made.

For material changes that significantly affect how ph969 processes your personal data, ph969 will notify you by email to your registered ph969 account email address and/or by a prominent notice on the ph969 platform prior to the changes taking effect. Your continued use of ph969 following notification of any updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you may request account closure by contacting ph969 support.

15. Contact and Data Protection Enquiries

For any questions about this Privacy Policy, to exercise your data subject rights, or to submit a data protection complaint to ph969, please contact us through the following channels. ph969 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days.

This Privacy Policy was last revised in January 2026. ph969 Casino is operated under PAGCOR regulation. All player data processing is conducted in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines.